At 15k Vape, your satisfaction is our top priority. We want you to have complete confidence when shopping with us. If for any reason you are not fully satisfied with your purchase, we’re here to help. Please review our refund policy below for details on returns, refunds, and exchanges.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Timeframe: You must request a return within 14 days of receiving your order.

  • Condition: Items must be unused, unopened, and in their original packaging.

    For hygiene and safety reasons, e-liquids, disposable vapes, or any opened items cannot be returned.

  • Proof of Purchase: You must provide a valid proof of purchase, such as an order number or receipt.

2. How to Request a Return

If your item meets the return requirements, please follow these steps:

  1. Contact Us: Email our support team at [email protected] with your order number and reason for return.

  2. Return Authorization: If your request is approved, we’ll send you a Return Authorization (RA) number and return instructions.

  3. Shipping Your Return:

    • You are responsible for return shipping costs unless the item is defective or damaged upon arrival.

    • We recommend using a trackable shipping method to ensure your return arrives safely.

  4. Refund Processing: Once we receive and inspect your return, your refund will be processed within 5–7 business days.

3. Refunds

  • Full Refund: Approved returns will be refunded for the full purchase price to your original payment method.

  • Partial Refund: If the returned product shows signs of use or damage but is still eligible for return, a partial refund may be issued.

  • Non-Refundable Items:

    • Opened e-liquids

    • Disposable vapes

    • Sale or clearance items

    • Gift cards

4. Exchanges

We offer exchanges for unused and unopened products within 14 days of delivery.
To request an exchange, please contact us at [email protected].

Customers are responsible for shipping costs for exchanges unless the product is defective.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will:

  • Provide a free return shipping label, and

  • Offer a replacement or full refund, depending on stock availability.

You may be asked to provide a photo or video of the defect for verification.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check with your bank or card provider, as processing times may vary.

  • If it’s been more than 10 business days since approval, please contact us at [email protected] for assistance.

7. Cancellations

If you need to cancel your order, please contact us within 24 hours of placing it.
Once an order is processed or shipped, it cannot be canceled — but you can still request a return once you receive the item.