Política de reembolso
En 100K Vape Shop, customer satisfaction is our top priority.
If you receive defective products or experience any issues with your order, we are here to help.
✅ 1. Eligibility for Refunds
Refunds or returns are accepted if your order meets one of the following conditions:
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Defective or damaged items
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Wrong items delivered
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Missing items from your order
Requests must be submitted within 7 días of delivery.
❌ 2. Non-Eligible Items
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Opened or used vape products (unless defective)
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Damage caused by misuse or unauthorized modifications
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Clearance or final sale items
For hygiene and safety, opened or used vapes cannot be returned unless defective.
✅ 3. How to Request a Refund
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Contact us via WhatsApp: 📱 +86 133 6063 1532
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Provide:
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Order number
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Photos or video of the issue
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Description of the problem
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Our team will review your request within 2–3 business days and provide instructions.
✅ 4. Return Shipping
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Defective or incorrect items → We cover the return shipping cost
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Non-quality related returns → Customer is responsible for shipping
Return items should be in original packaging whenever possible.
✅ 5. Refund Processing
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Once the returned item is received and inspected, refunds are issued to the original payment method within 5–10 business days.
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Processing time may vary depending on your bank or payment provider.
✅ 6. Order Cancellation
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Orders can be canceled before shipment
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If your order has already shipped, cancellation is not possible
Contact us immediately via WhatsApp if you need to cancel.
✅ 7. Lost or Damaged Packages
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Report lost or damaged items within 7 días of delivery
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Provide photos or tracking proof if applicable
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We will arrange a replacement or refund promptly
📱 WhatsApp: +86 133 6063 1532
✅ 8. Warranty
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Covers manufacturer defects only
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Damage from misuse or unauthorized modifications is not covered