Політика повернення коштів
За адресою 100K Vape Shop, customer satisfaction is our top priority.
If you receive defective products or experience any issues with your order, we are here to help.
✅ 1. Eligibility for Refunds
Refunds or returns are accepted if your order meets one of the following conditions:
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Defective or damaged items
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Wrong items delivered
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Missing items from your order
Requests must be submitted within 7 днів of delivery.
❌ 2. Non-Eligible Items
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Opened or used vape products (unless defective)
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Damage caused by misuse or unauthorized modifications
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Clearance or final sale items
For hygiene and safety, opened or used vapes cannot be returned unless defective.
✅ 3. How to Request a Refund
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Contact us via WhatsApp: 📱 +86 133 6063 1532
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Provide:
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Order number
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Photos or video of the issue
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Description of the problem
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Our team will review your request within 2–3 business days and provide instructions.
✅ 4. Return Shipping
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Defective or incorrect items → We cover the return shipping cost
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Non-quality related returns → Customer is responsible for shipping
Return items should be in original packaging whenever possible.
✅ 5. Refund Processing
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Once the returned item is received and inspected, refunds are issued to the original payment method within 5–10 business days.
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Processing time may vary depending on your bank or payment provider.
✅ 6. Order Cancellation
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Orders can be canceled before shipment
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If your order has already shipped, cancellation is not possible
Contact us immediately via WhatsApp if you need to cancel.
✅ 7. Lost or Damaged Packages
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Report lost or damaged items within 7 днів of delivery
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Provide photos or tracking proof if applicable
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We will arrange a replacement or refund promptly
📱 WhatsApp: +86 133 6063 1532
✅ 8. Warranty
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Covers manufacturer defects only
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Damage from misuse or unauthorized modifications is not covered